Ct- 183 †Principles of Providing Administrative Services

CT- 183 – Principles of Providing Administrative Services Understand how to make receive telephone calls 1. 1 Describe the different features of telephone systems and how to use them To using telephone is more easily to pass message to others when you need to, without going to their house or workplace. It is very good to be use in a business employment. For example: if you working in a Reception, then you will always need to pass message around to others staff.You cannot be available go around the building to tell them, because you will always need to be in the reception. Telephone would be the most easily way for you to pass the messages to them, or you can also use e-mail, if they not available to answer the telephone. You need to make sure you deliver the message as soon as possible to others, because it would be some important information or messages they has been waiting for all day.You will always need to make sure you take the correct messages, listen carefully when you on the phone to customers, or anyone that needs you to pass any messages. You need to make sure that the messages you pass to others are up to date, basically is when you taking message thought the telephone, make sure you put the time and all the details you need to know down. If these if privacy message, make sure there’s no one next to you when you on the phone.Telephone is a point to point communication system whose most basic function is to allow two people talking to each other whenever they are. It would be in a different city or country. There is the hold button; you can press it to put someone on hold. Then there is call waiting, caller id, call forwarding, speed dial, group connections. The group connections are mostly for businesses. You can leave voice message to other people. 1. Describe how to follow organisational procedures when making and receiving telephone calls To follow organisational procedures when making and receiving telephone calls is very important , make sure you got the correct numbers when making a call, otherwise it can’t not connect to the person you wanted to call, it will also cost you fees for the call you made. If you working in a Reception it is very important for you to follow organisational procedures, when use transfer, make sure you connect to the right person that caller wants, because it would be a very important call. . 3 Explain the purpose of giving a positive image of self and own organisation The purpose of giving a positive image of self and own organisation is to give you a polite efficient and professional image meaning opening and closing the calls properly, having a pleasant but business-like manner and using appropriate words and phrases in this way everyone will see my organisation in a positive way. Understand how to handle mail 2. 1 Explain the purpose of correctly receiving, checking and sorting incoming and outgoing mail or packages . 2 Identify different internal and external mail servic es available to organisation 2. 3 Describe the methods of calculating postage charges for mail or packages Understand how to use different types of office equipment 3. 1 Identify different types of equipment and their uses 3. 2 Explain the purpose of following manufacturer’s instructions when using equipment 3. 3 Explain the purpose of keeping equipment clean, hygienic and ready for the next user Understand how to keep waste to a minimum in a business environment 4. Explain why waste should be kept to a minimum in a business environment 4. 2 Identify the main causes of waste that may occur in a business environment 4. 3 Identify ways of keeping waste to a minimum in a business environment Know how to make arrangements for meetings 5. 1 Identify different types of meetings and their main features 5. 2 Identify the sources and types of information needed to arrange a meeting 5. 3 Describe how to arrange meetings Understand procedures for organisation travel and accommodation ar rangements 6. explain the purpose of confirming instructions and requirements for business travel and accommodation 6. 2 outline the main types of business travel or accommodation arrangements that may need to be made and the procedures to follow 6. 3 explain the purpose of keeping records of business travel or accommodation arrangements Understand diary management procedures 7. 1 explain the purpose of using a diary system to plan activities 7. 2 identify the information needed to maintain a diary system Understand the purpose of delivering effective customer service and how to do so

African American Dance Essay

Assignment: After viewing the video â€Å"Dance on the Wind: Memoirs of a Mississippi Shaman† what is your opinion of the connection that Mr. Washington makes between African dance and African American Dance? Do you agree or disagree? Please be specific as to why and use examples. If you agree give an example of a popular African American dance in which you see the connection with African Dance. Your assignment should be in essay format and a minimum of one page typed. My Response: The connection in my opinion is the Mr. Washington made a connection between African-American Dance from his child-hood memories because his parents had to complete personalities as for his mother’s side of the family he took the memories of the dancing in church and being in the mist of the Holy Spirit and brainstormed some stick figures and contemplated on how his body could smoothly get through each step flawlessly. As for his father side of the family enjoyed dancing every. Saturday and he realized the common factor was the rhythm and blues and that they each danced to feel freedom and immortality and to show enjoyment and fulfillment of hard work. As he grew older he gained more access to the world and traveling. So he went a paid his ancient ancestors, he was amazed at what he saw and immediately put himself in his ancestors shoes. Culturally he is an American but religiously, spiritually he is an African American. So the connection was the rhythm and blues and the ancestors’ roots of music.

Changes to America Result from Civil War and Reconstruction

In the late 1800s, the civil war and the revival period brought about a big difference in America. After the Declaration of Independence, regardless of race, many social changes are necessary to protect the rights of all people. The result of war and reconstruction changed the political, social and economic landscape of the United States. Document A proposes economic coordination through Congressional speech on new banks and currency strategies. In documents B, C, D, G, H there is a big social change in the United States. The civil war has had a great influence on the United States politically, socially and economically. Because of the civil war, the politics of the United States changed. After the end of the civil war, Republicans dominated China's politics through rebuilding. This is a fundamental Republic rebuilding plan implemented in the south. For a while, some Caucasian southern people did not participate in the political process. They are banned from parliamentary elections b ecause they are former leaders of the Congress or because their country has not yet re-approved Congress. Because of the fundamental fundamental Republican rebuilding plan, many Caucasian southern people will support the Democratic Party after having been able to participate again in the political process for years. Many African Americans have supported the Republican Party for years, watching the Republican Party finish slavery and helping them by giving them some rights. How does the US civil war affect the economic, political and social structure of the United States? What is the main change that it caused? Civil war is the turning point of American history, the era of reconstruction completed the change brought about by the result of civil war and war. At the same time, the result of civil war and reconstruction was disappointing with the majority of the American people, especially the slaves who were one of the main promoters of the civil war, but reconstruction gave them basic rights and freedom. . However, the status of African Americans has not changed much. Nevertheless, while the civil war and reconstruction set the foundation for further development of the United States as the country, at the same time, civil war and reconstruction are the basis for further discussion among different social groups, such as social tension among different ethnic groups It was. A relationship

White Paper Risk Analysis Metric Machine Parts Supplies Corp Assignment

White Paper Risk Analysis Metric Machine Parts Supplies Corp - Assignment Example To overcome this problem, a better network solution has been proposed by Metric machines parts and supplies Corp., which have the following characteristics: availability, reliability, scalability, security, flexibility, performance management and economic efficiency. The CIO has also proposed that Metric machine parts and supplies will design and implement its own network by using advanced technologies that are highly available, efficient and manage security. This network will be operated by a small Information technology department (White, 2011). He further proposes the use of virtual private network (VPNs) technologies that will connect remote offices and users securely to facilitate the company’s expansion. Availability of the network will enable users to have the data always. The availability will then help the information technology department with the information it requires to track the organization’s network for any problems that may occur and to take the necess ary steps to tackle them. Availability provides the required maximum uptime to business operations. According to White (2011), reliability is vital to Metric machine parts and supplies because of the 75,000 customers it serves. ... To achieve the economic efficiency is paramount to the organization. The ongoing operations and maintenance costs should offset the initial investment costs, and therefore reduce the long-term overall cost of ownership of the network. Finally, the company is going to implement the use of virtual private network technologies designed to help connect the remote offices and the users securely (White, 2011). Policies, laws and technical controls should be implemented to ensure security of data and a better performing network. The organization must implement these policies to ensure availability and security of data (Tyson and Crawford, 2011). The rules must have behaviors that are likeable and unacceptable to employees using the Metric machines parts and supplies facilities. To enforce availability and reliability virtual private network must have the following equipment: the network access server which is responsible for maintaining and setting up each and every tunnel in a remote-acces s virtual private network. For the security of data and network the equipment, such as the firewalls, must be installed and act as a barrier between the private network and the internet. This will help protect against the internet traffic that is malicious (Tyson and Crawford, 2011). For authentication purposes, an authentication, authorization and accounting server needs to be installed. This will confirm who the users are and identify what the internet allows them to access. Impact The proposed solutions have a substantial impact on Metric machine parts and supplies as an organization. For example, data are reliable, and this provides correct and accurate customer information. Availability of data

Mathematics and the U.S. Presidential Elections Essay

Mathematics and the U.S. Presidential Elections - Essay Example Moreover, this paper will discuss how the processes and concepts involved in the US Presidential Elections may be related to mathematics. The US Presidential elections happen every four years, starting from 1792. The existing process came about as a middle ground to appease the two arguing groups in which one wanted the Congress to appoint the President while the other wanted the elections to go by popular vote (Schantz). This compromise led to how the elections process goes on now. In the current electoral process, the Electoral College is responsible for electing the next president of the United States of America. The Electoral College is composed of electors from different states of the country. The number of electors that a state may have depends on the number of representatives that it has in the combined houses of Congress (Harris and Tichenor). The candidate who wins a majority of the electoral votes (270 out of 538) wins the US presidency as well. This elections process is qu ite different from other election processes in such that elections outside of the United States are usually won by popular vote. Each registered citizen of the country has the same contribution as every other citizen of the country. ... Again, with plurality voting, every person gets the same exact chance and â€Å"power† as another to decide on the next US president. Since all that is needed to win the elections is to have the most number of votes among the candidates, then it is not a requirement to acquire majority of the votes. As such, with four people competing for the same post, it is possible for somebody to acquire 26% of the votes (obviously not the majority) and still win. Relating such a concept to mathematics, all that is needed is for A > B > C > D. Moreover, that A’s votes ? 50% + 1 (indicating the majority) is not really a requirement. The Electoral College system in voting for the US President presents a more complex form of mathematics than that. Each state is given its respective weight in terms of votes, depending on its population. The candidate, then, that receives majority of the electoral votes and not necessarily majority of the states or majority of the people’s votes, wins the election (Schantz). For a very rough example, suppose we have Alice, Ben, Cathy, Dennis, and Earl deciding which of two ice cream parlors to go to. Because of their different sizes, they also get to have different â€Å"voting powers† in deciding their place of destination. Alice and Ben each weighs twice as much as Cathy, Dennis weighs three times as much as Cathy, while Earl weighs four times as much as Cathy. Thus, Alice and Ben each gets two voting points, Cathy gets one voting point, Dennis gets three voting points, and Earl gets four voting points. If it were merely up to the popular vote, the ice cream parlor which gets three votes would automatically win. However, with this scenario, we can see that if Dennis (3 points) and Earl (4 points) votes for

Designing a network for a client Research Paper

Designing a network for a client - Research Paper Example The other challenge facing network security is hacking, which can be done from different sources. Most hacking is from the internet, where hackers target a particular network. A well-protected network should restrict access from outside since a computer from the outside cannot access a network infrastructure directly from outside. A proper design should cater for security measures to eliminate masquerading. A new design, for this reason, has to be introduced, which has additional features to enhance security (Wong & Yeung, 2009). Techniques such as NAT (Network Address Translation) should be used to deny access to the computers of a network from a remote computer. This makes it extremely hard to hack a network infrastructure from outside. The network infrastructure is at risk if one of its devices is compromised. Hacking from a device of the network infrastructure is much dangerous since passwords or authentication information about the network can be obtained with much ease. For instance, when a router is compromised, routing decisions can be influenced, and packet misrouting attacks can be launched easily from the compromised router. Hacking from a source close to the network infrastructure is extremely dangerous. Security measures such as installation of firewalls should be considered. Firewalls are installed to the boundary to protect the inside of a network (Wong & Yeung, 2009). A flat network design is much vulnerable to masquerading. In a flat network design, all the network infrastructure devices and end computers are connected together and do not have a clear boundary. This means when one computer is compromised, all the network infrastructure can be accessed by an attacker. When an end computer is attacked, all kinds of attacks can be launched on the network infrastructure the attacks include HSRP (Hot Standby Router Protocol), STP (Spanning Tree Protocol), and DHCP(Dynamic Host Configuration

Letter to editor Essay Example | Topics and Well Written Essays - 250 words

Letter to editor - Essay Example I had talked with fellow students who graduated months ago but still jobless as of now as there are no decent job offers. I am afraid the same situation will prevail in Denver by the time I will also graduate. I am sure many natives of Denver will agree with my assessment that our economy is not doing as well as it should. Statistics from May 2009 showed 225,000 people in Denver (Harden 1) who were out of a job and slim prospects of ever finding one. The number of jobless people had gone down a little bit to 195,700 this month and the man’s face sitting in the chair at an employment office exemplified feelings of hopelessness and disbelief felt by people who are in despair at not finding any decent jobs. The man in the suit from the Bureau of Economic Statistics standing nearby is also grossly out of touch with the reality on the ground. Employment numbers and economic data showing a modest recovery are useless and meaningless to a lot of people who are still looking for work until now. My intended audience is the people of Denver who are unemployed and probably desperately looking for a job. The target readership could include people who still have jobs today but are worried about how the economy will turn out as the recovery seems very weak and in danger of falling back into a recession (a double-dip recession feared by economists). Readers from surrounding areas of Denver and perhaps the entire state of Colorado also comprise the corollary readership audience. The Denver Post is one of the leading regional papers and will be read by people from many neighboring states like Nebraska, New Mexico, Oklahoma, Utah and Wyoming or even as far away as Idaho and Texas. People in these states know the real economic situation in terms of employment rates and will certainly agree with my sentiments about how our leaders are managing our nation’s finances. My response to the cartoon will resonate with this audience and they will

Managing Revenue and Working Capital to Avoid Factoring in Health Orga Essay - 1

Managing Revenue and Working Capital to Avoid Factoring in Health Organization - Essay Example Another risk is that when debtors default in paying their invoices on the stipulated date the hospital risks paying more interest to the factoring company which was not budgeted for. Lack of proper management of working capital and revenue inflow might lead to the business getting to a situation of insolvency. Creditors to the health organization might be claiming from the organization more than the assets of the organization which might lead to bankruptcy. This might tatter the image of the organization and lead to poor performance of the credit rating of the hospital. Banks and other financial organization will refuse to extend any loan to the hospital in future date which might cripple the organization when a need for capital arises in future dates. When the health organization gets into this situation it will lack the liquid capital to grow, pay suppliers or meet unexpected costs within the health unit. Some of the measures that the finance officer has to take into consideration to avoid such situations are: The health organization will need to balance between acquisition of assets and payment of its recurrent expenditure like salaries and wages. The moderate form of working capital policy would suit the health center to avoid situations of the need of having to look for short-term debts to pay for its current and long-term assets. This policy will do away with risks that come with the aggressive policy of working capital where short-term debts will be needed to finance fixed or permanent working capital. The fluctuating working capital will be financed through short-term borrowing. This situation will eliminate a situation of financing all the working capital needs from short-term loans which may lead to factoring within the health unit (Nowicki, 2011). The health organization might be expanding or buying long-term assets like medical equipment.  Buying of these assets will lead to huge cash outflows which will affect the availability of cash to meet other expenditures.

Social Work Practice- Alcohol Misuse in Young People of Ages of 16-19 Essay

Social Work Practice- Alcohol Misuse in Young People of Ages of 16-19 Years - Essay Example Psychological theories play a very important role in the social work practice on alcohol abuse among the young people. According to the Social Learning theory by Albert Bandura, people are not born with specific types of behavior (Monti, 2002; pp. 3-6). This is to mean that people learn behaviors from different contexts such as the environment in which the individuals live in. The theorist continues to indicate that the response patterns that individuals acquire are either acquire through direct experience or through observation of concepts they see in their environment (Monti, 2002; pp. 3-6). On the grounds of this theory, it is validated to indicate that the environment is the major source of learning and the main source of observable behavior. In the context of the young adults aged 16-19 years, the theory explains that they learn new behaviors through modeling. Additionally, Bandura argues that the social behaviors are learned through watching as well as performing the actions learned. For instance, a young teenager who sees his/her peers using alcohol as a form of recreation, they are likely to learn this behavior and even adopt the same as part of their lifestyle (Monti, 2002; pp. 3-6). Despite numerous criticisms that the social learning theory simply takes the individuals as mere unreceptive recipients of the stimuli in the environment as Bingham & Conner argue (2010; pp.10), this theory is relevant in the study of alcohol misuse, as the misuse of alcohol can be termed as a social practice as the misusers of the alcohol simply learn the habit as a result of mere interactions with the various actors in the environment. The biopsychosocial model of addiction explains that alcohol misuse has a link with the psychological and social factors  (Miller, 2011; pp.12). Biologically, individuals may have the genetic inheritance of alcohol syndrome while psychosocially, the environment may influence an individual to alcohol misuse.